Stallingborough Grange Hotel COVID 19 Statement

1. Introduction

The nature of the Hotel and variety of activities undertaken make social distancing necessary to be considered by staff and guests alike.

This is to ensure that staff members and guests feel comfortable in their surroundings and that all possible risks are reduced to a minimum.

Social distancing rules will be adhered to throughout the hotel with appropriate signage. Hotel operating procedures have been adapted to ensure compliance. 

Hand sanitiser and anti-bacterial wipes will be readily available throughout the hotel.

Face masks will not be worn by staff however social distancing and minimum face to face contact will be adhered to by all staff.  Face masks are available at reception should guests require them.

All staff have received training on all Covid policies.

2. We have carried out a COVID-19 risk assessment. The team are aware and trained on it.

All staff and guests must stay at home if they are suffering any symptoms or have been advised to do so by a contact tracer.  All staff and guests must self-certify on arrival and daily thereafter that they are not suffering from any symptoms and submit to a non-contact temperature test if requested.  This information will be retained for up to 30 days on paper and then destroyed.  If someone who has been at Stallingborough Grange Hotel becomes Covid positive we may be required by law to pass personal information to a contact tracer. We will contact any members of staff and guests alike to ensure that they are aware.

3. Cleaning, hand-washing and hygiene procedures.

Hand Sanitiser will be provided at all entrances and should be freely used by both guests and staff.

Housekeeping, kitchen and restaurant staff will have rigorous hand cleaning and sanitizing practices in place throughout there shifts.

Housekeeping team will monitor all public areas and sanitise door handles, handrails and surfaces which have a high use. High traffic public areas will be cleaned hourly.

Cleaning of bedrooms after check out will be even more rigorous than usual. With a focus on the cleanliness of high-touch items such as chairs, desks, handles, switches and remotes.

Bedrooms will not be entered or accessed during your stay by hotel staff unless requested. Non-essential bedroom items such as magazines and guest information booklets will be removed. Additional towels and toiletries will be available on request.

Our suppliers have all been contacted to ascertain their compliance to our high standards of operating.

4. Maintain 2m social distancing, where possible.

Public Areas

Where possible, when using corridors, stairways, lobby, indoor bar, seating areas and reception, a 2m distance should be maintained. A one way system has been put in place around the main Hotel to assist with this flow.

Signs will be placed to remind workers and visitors of social distancing guidance.

There are therefore alternative methods of control in place which have been kept as simple as possible.  For everybody’s safety, anybody not following these procedures may be asked to leave the property.

Dining Room and Bar

Our Restaurant and bar will follow social distancing guidelines and our outdoor spaces will be used when appropriate. We will operate table service only.  Our staff will not wear face masks however distancing will be in place at all times.  Service of food will be done with minimal contact and speech will be kept to a minimum.  When staff do need to speak this will be done at a safe distance.  A maximum  of six people are currently allowed to sit together in the dining room.

Our restaurant will have a booking-only policy to ensure that we can stagger guests arriving and departing.

Breakfast is currently being served as a continental grab and go breakfast served to your bedroom door.

5. Where people cannot be 2m apart, manage transmission risk

Check In / Out

Check in time is now from 4pm and pre check-in information requested to speed up arrival. The hotel will only accept credit and debit cards (no cash transactions) and receipts will be emailed to enable paperless checkout. Luggage will be handled by our staff only on request.

Guests

Dining Al-fresco is preferred where distancing is easier to maintain. Indoor dining may be spread across the hotel as required to maintain spacing between tables. Disposable menus will be used.

Staff

The food and beverage team and kitchen staff have high levels of interaction within the departments at close proximity and with guests. Hygiene will be maintained at the highest level at all times.

Reception staff will be mostly isolated in reception.  When the reception is not manned all keys will be sanitised when being received or given out.  Registration forms and invoices should be sent to guests’ email as a pdf and not printed.  Payment by contactless, saved card details or customer not present.  No cash will be handled.

6. Working from home

Where possible any administrative staff will continue to work from home.